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The Responsible Company

Posted on August 26, 2022October 31, 2022 by neilbendle

Patagonia are well-known as a company with a mission. You have to admire that even if you don’t subscribe to the mission. Being known for something is vital to effective marketing. The founder, and his nephew, give their thoughts on what the responsible company means. What does it look like? How does it act? Responsible…

Customer Equity Statements And Financial Reporting

Posted on August 19, 2022August 22, 2022 by neilbendle

Think of a brilliant move in soccer. The player shows great vision, and excellent passing. There is some fantastic build up play where lots of people are involved. The movement shows amazing promise and then someone slips and blasts the ball miles away from the goal. To my mind that is where we are in…

Business Ideas Change

Posted on August 12, 2022August 12, 2022 by neilbendle

Reading history gives you an understanding that things change. (Often for the better, see here and here, but that isn’t the point of today’s post). Here I just want to note how business ideas change. This is important to remember. What we advocate now might be thought weird, quaint, or barbaric in the future. The…

Management Accounting For Marketers

Posted on August 5, 2022September 27, 2022 by neilbendle

Marketers often want to make the case that accounting does not treat marketing well. I have good news for marketers, there is a major group of accountants who (should) agree with you. There are accountants who feel that financial accounting standards have subverted their discipline. Managerial accountants, whose job it is to deal with internal…

A New Marketing Metric, Earned Growth

Posted on July 29, 2022August 9, 2022 by neilbendle

Fred Reichheld brought us the Net Promoter System/Score. As such, he certainly knows how to popularize marketing metrics. He has now introduced a new marketing metric, earned growth. I need to think about it more but it seems to have some potential. Plus, the introduction seems to have avoided some of the problems of NPS…

Points Pressure Versus Rewarded Behavior

Posted on July 22, 2022July 22, 2022 by neilbendle

There are various different ways that loyalty programs can be effective. We looked at how a specific program, Air Miles Cash in Canada, impacted the behavior of its collectors. We compared points pressure versus rewarded behavior to see which drove most of the collector activity. This allowed us to suggest how to increase the program’s…

A Business Case For Marketing Budgets

Posted on July 15, 2022July 2, 2022 by neilbendle

Christine Moorman and Jennifer Veenstra have a piece in the Harvard Business Review explaining how to make a business case for marketing budgets. It contains very sensible advice that CMOs and other senior marketers should heed. Working With Finance Perhaps one of the most important themes in this work is the idea that marketers need…

Marketing Should Matter To Finance People

Posted on July 8, 2022July 19, 2022 by neilbendle

Chris Burggraeve shares his experience of the marketing finance interface in his new book Marketing is not a black hole. (Why black hole? There are a lot of science fiction references. I must say that I appreciate that even if the rocket ship veers towards cheesy). His main point is a good one, that marketing…

The Future Is Abundance

Posted on July 1, 2022July 17, 2022 by neilbendle

Peter Diamandis & Steven Kotler’s book Abundance is a great read. It argues that the future is abundance. The world will be able to produce what we need to give everyone in it a decent life. The book is a valuable antidote to pessimism. The Future Is Abundance, Innovation, And Progress Whenever they see discussions…

Comparing Text Classification Methods

Posted on June 24, 2022June 11, 2022 by neilbendle

Marketing research, especially academic research, now assesses a lot of unstructured text data. (Unstructured data is that which does not come in neat database/spreadsheet form of rows and columns). Classifying such text is a task that computers excel at. So, how do we go about comparing text classification methods to find which one best fits…

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Pages in Marketing Thought

  • A Plea About Language Used In Marketing
  • Advice For The Marketing Academic Job Market
  • Behavioral Econ For Kids: The Cartoon Book
  • Data Visualization Advice
  • Machine Learning (ML) And Marketing: What Should You Know?
  • Marketing In The Movies
  • Marketing Metrics 4th Edition Book
    • Chapter of Marketing Metrics 4th Edition, Free Sample
  • Marketing PhD Applications
  • Marketing Thought Website Data
  • Neil Bendle
  • Popular Marketing Metrics: How Not To Mess Them Up
    • Brand Valuation: Progress But Lots More Needed
    • Customer Equity: Nice Idea, Bit Of A Mess In Execution
    • How To Use, And Misuse, Customer Lifetime Value (CLV)
    • Is ROI The Most Abused Term In Marketing?
    • Market Share: Always An Indicator Never A Target
    • Marketing Accounts: A Better Way To Measure Marketing Performance
    • Measuring Competition With The Bendle Panda Index
    • Net Promoter Score: Sadly Not As Magical As Supporters Suggest
    • Profit Measurement: Choose Your Own Level Is Problematic
    • Tobin’s Q: Why Academics Should Listen To Managers
    • Total Q, A New Improved Tobin’s Q? Not By Much
    • Value Of A Like: Do Not Use For Budgeting
  • Public Policy, Behavioral Economics and Marketing
  • Recommended Books
  • Sustainable Marketing Strategy
    • B Corp Research Papers
    • Marketing Strategy
      • Measuring Culture Is A Challenge, But Don’t Be Silly
      • Rationality And Marketing Strategy
      • Segmentation, Targeting and Positioning
      • Strategy And Evolutionary Thinking
  • Sustainable Marketing Strategy Cases
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