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Ostriches, Eagles, And Leadership Storytime

Posted on December 3, 2021July 30, 2022 by neilbendle

I am a historian by initial training and I love a good story. Though the great man (gender deliberate) of history approach has had its day there are still things that we can learn from stories of notable individuals. JB Steenkamp’s Time To Lead is the archetype of old-fashioned history-based leadership work. When you think…

The Perils Of Status

Posted on November 26, 2021January 18, 2022 by neilbendle

Most people worry about being low status. That makes sense. It really isn’t great to be low status. Academia is so status-obsessed it often makes me laugh. Doctor this, and professor that. I’m just waiting for carpets that non-doctors can’t walk on and we’ll have gone full-on House of Lords. This reminds me of the…

In Defense Of Robots And Their Judgments

Posted on November 19, 2021November 19, 2021 by neilbendle

A second post on the book, Noise, by Kahneman, Sibony, and Sunstein. For the first see here. The authors are experts in human judgment and they have a few useful comments in defense of robots and their judgments. Arguments Against, And For, Robots Noise is a book about the problems of variability in human judgment….

Understanding Data Analytics, And ‘Competitive Advantage’

Posted on November 12, 2021November 23, 2021 by neilbendle

Anil Maheshwari’s Data Analytics Made Accessible is a helpful book. Schools use it as a textbook and it has that feel. There is a lot of information there in a somewhat ‘just the facts’ sort of format. It should help with understanding data analytics. Useful Information To Aid In Understanding Data Analytics The book is…

The Problem Of Noise

Posted on November 5, 2021November 5, 2021 by neilbendle

Three major names in the field of decision-making teamed up to write about the problem of noise. Daniel Kahneman, who won the Nobel prize in economics despite not being an economist, Oliver Sibony, apparently a knight in the French Order of the Légion d’Honneur, and Cass Sunstein of Barack Obama’s White House and Nudge fame,…

The Right To Donate: A Critical View

Posted on October 29, 2021June 10, 2022 by neilbendle

Every now and then it’s useful to read something you have no clue what the author is talking about. I don’t mean you don’t understand the terminology or math. I mean you look at what they are saying, you register their meaning, and say, ‘huh?’ This is the reaction I got to Gordon Boyce’s ‘Valuing…

Costs Of Not Experimenting

Posted on October 22, 2021November 5, 2021 by neilbendle

Today I’ll look at the work of Uri Gneezy and John List. Specifically their book, The Why Axis. These are very well respected scholars and they are strong proponents of more real-world testing. Today I most want to highlight the idea that there are very sizable costs of not experimenting. Business Managers Under-Experiment The authors…

Customer Centricity And CLV

Posted on October 15, 2021December 23, 2022 by neilbendle

Peter Fader is a major figure in the study of customers. Specifically, he is closely linked to the idea of how companies value customers and focus on serving the customers that are most important to the firm. His 2019 book with Sarah E. Toms, The Customer Centricity Playbook, looks at customer centricity and CLV. The…

Customer Centricity And Customer Equity

Posted on October 8, 2021December 23, 2022 by neilbendle

Customer centricity is a very good book. It is short and has an excellent point. You could read it in a long bath despite there being much to learn from it. So what then can we learn about customer centricity and customer equity from Peter Fader’s book? A Strong Start And Clear View Of Customer…

Angel And Demon Customers

Posted on October 1, 2021October 1, 2021 by neilbendle

Larry Selden and Geoffrey Colvin had a book back in 2003 that made quite a stir. It introduced the idea of angel and demon customers. This was a catchy way of explaining the notion that not all customers are profitable. Indeed, Selden and Colvin argue that customers should not all be treated the same. What…

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Pages in Marketing Thought

  • A Plea About Language Used In Marketing
  • Advice For The Marketing Academic Job Market
  • Behavioral Econ For Kids: The Cartoon Book
  • Data Visualization Advice
  • Machine Learning (ML) And Marketing: What Should You Know?
  • Marketing In The Movies
  • Marketing Metrics 4th Edition Book
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  • Marketing PhD Applications
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  • Neil Bendle
  • Popular Marketing Metrics: How Not To Mess Them Up
    • Brand Valuation: Progress But Lots More Needed
    • Customer Equity: Nice Idea, Bit Of A Mess In Execution
    • How To Use, And Misuse, Customer Lifetime Value (CLV)
    • Is ROI The Most Abused Term In Marketing?
    • Market Share: Always An Indicator Never A Target
    • Marketing Accounts: A Better Way To Measure Marketing Performance
    • Measuring Competition With The Bendle Panda Index
    • Net Promoter Score: Sadly Not As Magical As Supporters Suggest
    • Profit Measurement: Choose Your Own Level Is Problematic
    • Tobin’s Q: Why Academics Should Listen To Managers
    • Total Q, A New Improved Tobin’s Q? Not By Much
    • Value Of A Like: Do Not Use For Budgeting
  • Public Policy, Behavioral Economics and Marketing
  • Recommended Books
  • Sustainable Marketing Strategy
    • B Corp Research Papers
    • Marketing Strategy
      • Measuring Culture Is A Challenge, But Don’t Be Silly
      • Rationality And Marketing Strategy
      • Segmentation, Targeting and Positioning
      • Strategy And Evolutionary Thinking
  • Sustainable Marketing Strategy Cases
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