When reading pieces on sustainability you often see references to Thomas Malthus. He was an 18/19th century English economist and clergyman. Weirdly, it is often people who would class themselves as progressive who seem to cite him most. Why? It seems like a bad habit that people can’t quit despite the fact that it really…
The ROI Of Customer Engagement
One of the biggest challenges in marketing and associated fields is measuring the ROI (Return On Investment) of an activity. Trying to find a meaningful number for the ROI of customer engagement is a Herculean task. Maybe they’ll be a prize at the end but you’ll have to clear out a lot of shit before…
Management Accounting Ideas In Business
It is always interesting to see where ideas come from. Therefore, I was interested to read Johnson and Kaplan’s history of management accounting; Relevance Lost. This noted how a few important accounting ideas in business developed. Du Pont Return On Investment Model F. Donaldson Brown developed one of the most impressive views of business that…
The Responsible Company
Patagonia are well-known as a company with a mission. You have to admire that even if you don’t subscribe to the mission. Being known for something is vital to effective marketing. The founder, and his nephew, give their thoughts on what the responsible company means. What does it look like? How does it act? Responsible…
Customer Equity Statements And Financial Reporting
Think of a brilliant move in soccer. The player shows great vision, and excellent passing. There is some fantastic build up play where lots of people are involved. The movement shows amazing promise and then someone slips and blasts the ball miles away from the goal. To my mind that is where we are in…
Business Ideas Change
Reading history gives you an understanding that things change. (Often for the better, see here and here, but that isn’t the point of today’s post). Here I just want to note how business ideas change. This is important to remember. What we advocate now might be thought weird, quaint, or barbaric in the future. The…
Management Accounting For Marketers
Marketers often want to make the case that accounting does not treat marketing well. I have good news for marketers, there is a major group of accountants who (should) agree with you. There are accountants who feel that financial accounting standards have subverted their discipline. Managerial accountants, whose job it is to deal with internal…
A New Marketing Metric, Earned Growth
Fred Reichheld brought us the Net Promoter System/Score. As such, he certainly knows how to popularize marketing metrics. He has now introduced a new marketing metric, earned growth. I need to think about it more but it seems to have some potential. Plus, the introduction seems to have avoided some of the problems of NPS…
Points Pressure Versus Rewarded Behavior
There are various different ways that loyalty programs can be effective. We looked at how a specific program, Air Miles Cash in Canada, impacted the behavior of its collectors. We compared points pressure versus rewarded behavior to see which drove most of the collector activity. This allowed us to suggest how to increase the program’s…
A Business Case For Marketing Budgets
Christine Moorman and Jennifer Veenstra have a piece in the Harvard Business Review explaining how to make a business case for marketing budgets. It contains very sensible advice that CMOs and other senior marketers should heed. Working With Finance Perhaps one of the most important themes in this work is the idea that marketers need…
