Category: Understanding Marketing
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Sage Advice On Positioning
Kim Whitler, author of Positioning for Advantage, has had a fascinating career. This has taken her through senior marketing roles at some notable companies. She is now at Darden, the University of Virginia (my MBA alma mater). Her book brought back a lot of memories. She has managed to distill the spirit of academic advice,…
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Marketers Have To Turn Up
Koen Pauwels, a well-known marketing academic at Northeastern University, has a very useful book on working with marketing data. He focuses a lot on marketing dashboards and analyzing data. Rather than attempt to relay all the points, you can read it yourself, I want to focus on a little anecdote about the creation of the…
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Spoilers And Movie Box Office
What is the relationship between spoilers and movie box office? It is easy to tell a story that spoilers reduce anticipated enjoyment and so lower attendance at movie theaters. (I write during times of Covid so it is hard to imagine how anything reduces attendance further but you get the general idea). Is this the…
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Defining Customer Experience And Its Role In Customer Journey
Customer experience is one of those phrases that crop up in marketing that seems important but it isn’t always 100% clear what people mean by it. As such a key task taken on by Katherine Lemon and Peter Verhoef in a 2016 piece was defining customer experience. They then note how this relates to the…
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Web Scraping For Marketers
MSI (the Marketing Science Institute) issues working papers on issues of interest to marketers. The institute’s purpose is to bring together academics and practice. As such MSI advice aims to be of importance to both academics and practitioners. I recently read an interesting offering on web scraping for marketers, written by Johannes Boegershausen, Abhishek Borah,…
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Audio Mining And Marketing: Great Potential
We have a recent article on audio mining and marketing, see here. It is an exciting topic. Unstructured data is increasing being analyzed. Audio data, a key type of unstructured data, has great potential to give insight. People Use Their Voices To Persuade People often use their voices to persuade. This can be positive or…
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Programmatic Media Buying And Algorithmic Purchasing
This post looks at art and science — communications and analysis — in the use of data. I also discuss programmatic Media Buying And Algorithmic Purchasing. Art And Science in Marketing Analytics Kevin Hartman, the Director of Analytics for Google, has a pleasant readable book on digital marketing analytics. (Which quite frankly you’d expect him…
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Stockpiling in Loyalty Programs
For several reasons I have spent a lot of time in the last few months thinking about loyalty points. There is one puzzle that has been noted by a number of scholars and practitioners. People often keep hold of their loyalty points; not using them when they could have used them to save money. A…
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Creating Stories With Data Visualizations
Cole Nussbaumer Knaflic has a useful book — Storytelling with Data. This contains lots of good advice on Creating Stories With Data Visualizations and generally improving data visualization. She tries to ensure the reader does not lazily follow the first thing a software (e.g., Excel) recommends. This is important, she gives many examples in the…
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Bibliometric Citation Analysis and Understanding Brand Relationships
Bibliometric citation analysis is an interesting way to study a field. It is more objective than a traditional literature review type analysis. Through citations we can see what papers were especially influential in the field. There is a, not outrageous, assumption. Namely that more influential papers are cited more. It is particularly appropriate for fields…
