A major challenge is persuading members of the public with very different worldviews to take actions aimed at the common good, such as recycling. An appeal that works for a conservative might not work on a liberal, and vice versa. What then do we know about ideology, persuasion, and going green? People Differ In What…
The Limits Of Math Models
The Limits To Growth is a fascinating piece of scientific history. It was a 1972 report by the Club Of Rome. Yes, they did seem to actively want to fuel conspiracy theorists’ fantasies with their enigmatic name. (They still exist by the way and seemed to have moved to Switzerland, which seems a little odd…
Another Total Q Mystery
I am fascinated by attempts to replace Tobin’s Q as a firm performance metric with Total Q. Both metrics are not fit for purpose. One of the most interesting things is just how terrible the arguments in favor of Total Q as a firm performance metric are. I recently highlighted problems in Du and Osmonbekov‘s “Direct effect of…
Tipping And Discrimination
In the US servers’ tips are often treated as part of their pay. Although technically voluntary the servers rely on the tips so one needs an astonishingly good reason not to tip. Despite it being a social obligation different servers do get different levels of tips so what do we know about tipping and discrimination?…
Building Allies For Sustainability
Paul Hawken’s The Ecology of Commerce has many elements of a classic. It influenced a lot of future thinking, and indeed action. For example, Interface Carpets moves to sustainability were informed by Hawken’s arguments. One of the things that struck me about Hawken’s book (I read the revised 2010 edition) is how he has positive,…
Viewing Customers As Investments
Every now and then it is worth looking back at how earlier generations thought of marketing. (Or anything else really). There can be a lot to learn — although you often have to cope with some old-fashioned ideas and terminology. An interesting early piece is by Edward C. Bursk which was about viewing customers as…
Sustainable Corporate Responsibility
Caroline Ditlev-Simonsen has a guide to Sustainable Corporate Responsibility. This covers much of what anyone could hope to read as a summary/introduction to the topic. The author covers the ethics of sustainability, the UN Sustainable Development Goals, stakeholder management, and ESG (Environmental, Social and Governance) reporting amongst other things. There is a lot of interesting…
The Impact Of Sustainable Business
One of the big problems in life is understanding achievements. We often find it fairly simple to look at the resources devoted to some activity. This isn’t always a terrible thing to look at because a pretty good correlation can exist between resource input and good things happening. Yet, this connection is far from perfect….
Time To Get Past Malthus
When reading pieces on sustainability you often see references to Thomas Malthus. He was an 18/19th century English economist and clergyman. Weirdly, it is often people who would class themselves as progressive who seem to cite him most. Why? It seems like a bad habit that people can’t quit despite the fact that it really…
The ROI Of Customer Engagement
One of the biggest challenges in marketing and associated fields is measuring the ROI (Return On Investment) of an activity. Trying to find a meaningful number for the ROI of customer engagement is a Herculean task. Maybe they’ll be a prize at the end but you’ll have to clear out a lot of shit before…
