I value academic work that speaks to the issues of managers and others outside of academia. The Net Promoter Score/System (NPS) is widely used by managers and so it can be valuable when academics look into this metric. What then can we say about Net Promoter and the lessons for academic research? Reviewing The Literature…
Category: Marketing Metrics
What Performance Outcomes Do Marketers Use?
A question I think should be asked more in academic marketing research is “how do we define performance?” Lots of people do analysis that aims to show what creates good performance. Still, there is surprisingly little attention paid to what good performance means. What performance outcomes do marketers use? What Performance Outcomes Do Marketers Use?…
Improving Measurement With Big Data
The data being used by managers is becoming increasing messy. Unstructured data lacks the nice organization of traditional data. Of course, the profusion of such unstructured data (text, videos, music) makes analysis complex but also brings considerable opportunities. Big data brings big headaches and big possibilities. We have some advice on improving measurement with big…
What Is Tobin’s Q Useful For?
I am not a fan of Tobin’s q (as it is currently used). I have a Marketing Science paper on the misuse of Tobin’s q in marketing. As such, I was fascinated to see a SSRN working paper with a very similar title in the field of finance/economics. The authors Robert Bartlett and Frank Partnoy,…
SKUs, Market Share And Distribution
An interesting question in marketing concerns the distribution that any particular SKU (Stock Keeping Unit) will receive. Generally, more distribution is better. Distribution simply allows more people the opportunity to buy your product. As such managers will fight for distribution. What then do we know about the relationship between SKUs, market share and distribution? Distribution…
Fixing Marketing’s Perception Problem
Thomas Barta discusses marketing’s perception problem. He is interested in fixing marketing’s perception problem. Unaccountable Not Sleazy By the problem, Barta means more an internal perception problem within firms than an external view (of marketers as sleazy). Internally marketing is seen as unaccountable, it is a bit of a black hole for funds. As marketers,…
Selling Solutions
The first person who came up with the idea of selling solutions hit on a great idea. Rather than sell their products they would sell what their clients needed. Selling Solutions Can Be A Bit Of A Meaningless Term Unfortunately, it may now be a cliche. Selling solutions is a bit too generic. What was…
Marketing Response To Stock Market Pressure
What is the marketing response to stock market pressure? Myopic Management Myopic management/marketing is the tendency to focus on short-term gains at the expense of long-term profits. It can occur for a number of reasons. Yet, at its heart, pressure from Wall Street appears to drive myopia for public companies. Certainly, many scholars subscribe to…
The Benefits And Challenges Of Customer Valuation
V. Kumar is probably the most published author in marketing (strategy). (2021 update, he is in the premier journals see here). He was editor of the Journal of Marketing (JM) until recently and is best known for his work in customer-based marketing analysis. In a piece in JM he outlines a number of ideas and…
Successfully Managing At The Marketing Finance Interface
Keith Ward in his great book Marketing Finance addressees success factors in managing at the marketing finance interface. The Future Is What Matters Ward starts by noting that historical analysis can’t change the past. Okay, that is pretty obvious. The implication is important, however. Historical analysis is mostly only useful if it “can be applied to…