Humans beings behave in ways that do not show great decision-making. Auditors are human beings. They will have bias too. How can auditors improve their behavior? How can we go about banishing bias in audit? Bias in Audit People’s decisions do not always correspond to the decisions of an optimizing robot. The same is true…
Category: Management Theory
The Perils Of Empathy (And Definitions)
A special holiday post on why empathy isn’t necessarily a good thing, the perils of empathy. Paul Bloom’s book Against Empathy argues that empathy isn’t the panacea that it is sometimes held up to be. Definitions Matter At its heart Bloom makes a relatively plausible argument seem outrageous. He does this by relying on our…
Listening Versus Leadership
One of the most interesting problems in marketing is how much to listen to consumers. There are certainly challenges with listening to consumers. Sometimes it is probably fair to say that consumers don’t have a great idea what they want. That said, in for profit businesses there rarely is a good reason to ignore consumers’…
Not Very Thoughtful Thought Leadership
I love terrible visuals, especially when they are used by consultants. Alex Usher (@http://higheredstrategy.com/) is brutal in criticizing a recent Deloitte report doing “big thinking” about the future of the workforce. (Post written in 2017). The report seems to be a great example of not very thoughtful thought leadership. Not Very Thoughtful Thought Leadership Usher…
Marketing In The World Of Big Data
Arvind Sathi’s book Engaging Customers Using Big Data has a number of interesting points about big data. What does he tell us about marketing in the world of big data? Marketing In The World Of Big Data Sathi is keen to point out that marketers now drive many technological needs in firms. The chief marketing…
Cool Result: What Next?
Adam Alter’s Drunk Tank Pink is a fun book. It follows in a long tradition of behavioral books — some by psychologists, some by marketers — that describe interesting quirks found in academic research. Much of Alter’s focus is on the subtle influence of color on us. Unfortunately some of the influences seem too subtle…
A Marketing Man’s Thoughts On Ads And Information
Following on from last week’s blog I wanted to note a few other great features of Matthew Willcox’s The Business of Choice. Let’s hear this A Marketing Man’s Thoughts On Ads And information. Too Much Information On a theoretical side, he discusses the problem of too much information. I found his take appealing. He notes…
Marketers Are Human
Matthew Willcox’s The Business of Choice: Marketing to Consumers Instincts won the AMA’s Berry Book Award and I can see why. Willcox reviews many of the key points from the best academic books. For example, Daniel Kahneman’s Thinking Fast and Slow and Vlad Griskevicius and Douglas Kenrick’s The Rational Animal. Where Willcox adds value is…
A (Very Badly Done) Illustration Of Accounting For Marketing
I am not an artist in any way. Given this I’m not an ideal person to illustrate ideas. That said, I wanted to quickly (sadly not as quickly as it looks) get across the message that accountants really aren’t doing enough on the reporting of marketing assets. Considering how financial accountants report on marketing assets…
Learning From A Case Study Of Harvard Business School
I see much value in opinionated books, they are great at starting conversations. Bearing that in mind I will say that I enjoyed Duff McDonald’s The Golden Passport. He describes the history of Harvard Business School (HBS) and he isn’t afraid to give his thoughts. What then can we learn from a case study of…
