On 13th of December 2012 I launched this Marketing Thought blog. Over 50 articles later I hope it has proved useful to students and colleagues alike. The greatest success has been “Behavioral Economics For Kids“. Thanks to Phil Chen’s cartoons many found it a helpful way to understand decision-making. A year of marketing thought has…
Author: neilbendle
Neil is an Associate Professor Marketing at the Terry College of Business, University of Georgia. He investigates the measurement of marketing performance, the accounting/marketing interface, and the impact of non-standard decision making in commercial and political markets.
Neil is the Chair of the Marketing Accountability Standards Board advisors. He is co-author of Marketing Metrics: The Manager’s Guide to Measuring Marketing Performance (3rd edition) Wharton School Press and is co-author of a cartoon book: Behavioural Economics for Kids.
Trying To Understand Market Share Theory
I really enjoyed Richard Miniter’s The Myth of Market Share. His first book criticizes market share goals. I would say there is a lot of value in trying to understand market share theory. (To be clear I use the term ‘theory’ quite broadly. I just mean a theory as something that provides a reason for…
Shopping For Votes
Susan Delacourt’s Shopping For Votes is an enjoyable read. Lots of nice detail helps illustrate some interesting events in Canadian politics. The Political Marketing Literature I, of course, have a couple of quibbles. 1) Firstly I feel that her main thesis wasn’t well developed or supported. She has clearly become familiar with the political marketing…
US Individualism And A US Collective Identity
When I first moved to the US I couldn’t get over the flags. (It was summer of 2002 and flags were at their apex.) There were all sorts of flags, small flags, big flags, really big flags and blocks out the sun size. This very visible adherence to the country, the collective group, was startling….
Value of a Like
Valuing social media likes is an enormous challenge. We should be somewhat forgiving of problems in the methods. It is surely better to be addressing difficult challenges than ignoring them entirely. It is, however, also important to be explicit about what we are claiming and not claiming. This is a problem with Value of a…
Marketing ROI, Heartbeats And Breaths
Clarity is important to effective language use. If our words all mean different things it is hard to communicate. It is often surprising that marketers, who often claim to be communication experts, are sometimes terribly imprecise about what they mean. We need to be clear about marketing ROI, heartbeats, and breaths. Marketing ROI James Lenskold…
Razorblades In Apples: Halloween Sadism Isn’t Real
One of my favorite academic articles is “The Razor Blade In The Apple” by Joel Best and Gerald T. Horiuchi. This fascinating piece investigates the idea of Halloween Sadism. Did the authors find extensive evidence of random strangers sadistically harming children? At the risk of spoiling the story; no of course they didn’t. Searching For…
Voters And Consumers
I recently read an interesting article in the Globe and Mail (a major Canadian paper). This talked about the political marketing techniques used by Canadian parties. The journalist asserted that “Canadian politics have moved into an era where voters no longer think of themselves as citizens, with duties and obligations and longer-term perspectives….” (Simpson 2013)….
Revenue And Valuing Likes
Dan Zarrella, from HubSpot, has given a formula for valuing social media “likes”. There are several interesting parts. For instance, he has tried to incorporate churn. Compared to most pieces of advice in the social media marketing world it is transparent. You can see what he was trying to do. His formula (although it looks…
The Top and Bottom Line
Preparing for class recently I came across a media report which illustrates the confusion and sloppiness that surrounds marketing metrics. I realized the problem we often have talking about the top and bottom line. Impact Of Social Media An important question is the bottom line impact of social media. How can you persuade the CFO…
