There are lots of reasons to like Bergstrom and West’s book Calling Bullshit. There is just so much BS available to anyone who wants to consume it. Calling BS is a skill we all need. Calling BS BS can pose a threat to democracy if people choose their leaders based upon things that just aren’t…
Stockpiling in Loyalty Programs
For several reasons I have spent a lot of time in the last few months thinking about loyalty points. There is one puzzle that has been noted by a number of scholars and practitioners. People often keep hold of their loyalty points; not using them when they could have used them to save money. A…
What Can The Marketing-Finance Interface Tell Us About Witchcraft Trials?
Edeling, Srinivasan, and Hanssens have a useful new review paper on the Marketing-Finance Interface. The Value Of Review Papers Review papers, such as this, play a vital role in helping frame the field. They give Ph.D. students a way to get up to speed on prior contributions. Review papers also give more seasoned academics a…
Finding The Right Marketing Metrics
It is extremely challenging to get marketing metrics pieces published at top marketing journals. Indeed, a piece on finding the right marketing metrics isn’t a typical article. One challenge is that often journals want something “new”. Investigating what managers do doesn’t seem new enough. This is a real shame. I worry editorial decisions encourage the…
Non-GAAP Disclosures and Implications for Marketing
An interesting phenomenon has emerged over recent years in financial accounting which could prove relevant to marketing. This is non-GAAP reporting by companies. What is, could be, the relatonshp between marketing and Non-GAAP disclosures. GAAP: Generally Accepted Accounting Principles The rules of external financial reporting, Generally Accepted Accounting Principles, are known as GAAP. Non-GAAP reporting…
Marketing Metrics and the Value of Sponsorship
Message from September 2020 ***The new version of Marketing Metrics is out this month. Please rush out and buy your copies. Please leave us a review at Amazon or wherever you bought your copy.*** This post looked at changes for the 4th edition of Marketing Metrics. Specifically new sections on sponsorship metrics. Changes For The…
Capturing Budget with Excess Share of Voice
Now for a metric not yet in our Marketing Metrics book. I’m hoping that writing this means reading this blog post plus buying our book will give you every metric you could ever need. The metric I’m looking at here is excess share of voice. Excess Share Of Voice Today’s metric is Excess Share of…
Simple Marketing Metrics Good. Too Simple CLV Not So Good
Let me start this post by saying that I have had good experiences with Qualtrics. I have used their survey panel services before, and would certainly do so again. (Assuming they want me as a customer after this blog post). Unfortunately their attempt to give advice on CLV is, let me use a technical British…
Understanding What Companies Are Spending On Marketing. SG&A Isn’t Great.
I often discuss marketing assets. Specifically, I worry about that the way marketing assets are accounted for in financial reports. This does not help us understand marketing effectiveness. For example, see here and here and here. This results of financial accounting choices creat a significant problem in understanding what marketing does. It means we can’t…
Management Accounting and Customer Recording
At least one area of marketing metrics makes me positive. The future is bright. The area is what we might call management accounting and customer recording. This tends to work best where there are contractual relationships. With contracts or, at least, stable long term connections, we can go a long way to understanding the value…
