One the basic ideas in marketing is that the consumer of whatever you are providing decides whether an offering is useful. You shouldn’t just shout at your customers and tell them that they should appreciate what they are being given. I think a lot of marketers forget this basic idea when it comes to marketing…
Category: Social Media Measurement
Metrics that Marketers Muddle
From 2016: With Charan Bagga I have just published an article in the Sloan Management Review (see the article here). We called the article — rather self-explanatorily — Metrics that Marketers Muddle. Annoying Things That Marketers Do This central message is a bit cranky. Indeed we could have titled the paper, “annoying things that marketers do”. We highlight:…
The Denseness of Social Networks
What can we find out from the denseness of social networks? Individual Versus Network Characteristics Researchers often study questions focused upon the individual. For example, we might want to know if a consumer has been influenced by an advertisement. Alternatively, we might assess what sort of skills are useful for a salesperson to possess? There…
Value of a Like
Valuing social media likes is an enormous challenge. We should be somewhat forgiving of problems in the methods. It is surely better to be addressing difficult challenges than ignoring them entirely. It is, however, also important to be explicit about what we are claiming and not claiming. This is a problem with Value of a…
Revenue And Valuing Likes
Dan Zarrella, from HubSpot, has given a formula for valuing social media “likes”. There are several interesting parts. For instance, he has tried to incorporate churn. Compared to most pieces of advice in the social media marketing world it is transparent. You can see what he was trying to do. His formula (although it looks…
The Top and Bottom Line
Preparing for class recently I came across a media report which illustrates the confusion and sloppiness that surrounds marketing metrics. I realized the problem we often have talking about the top and bottom line. Impact Of Social Media An important question is the bottom line impact of social media. How can you persuade the CFO…
