In the UK the agency responsible for promoting competition and generally getting consumers a good deal was the Office of Fair Trading, the OFT. (Written a few years ago this UK regulators have since changed). Interestingly this government agency used a concept from Scott Adams (of Dilbert fame) to illustrate a major problem in competition….
Category: Management Theory
Bold And Full Of Hope
Business academics sometimes aren’t very bold. Too often we concentrate on achieving something doable rather than trying something that is a stretch. I always think that if no one thinks you’ll fail there isn’t much point in what you are doing. So I appreciate it when plans are bold and full of hope. Even if…
Accounting For Profits And Decisions
Marketers, and business people more broadly, often use accounting profit to measure success. This isn’t too surprising. Often firms claim to be profit maximizing. Report something as profit and this sounds like something that should be maximized. That said, profits using in accounting and managerial decision-making are not really the same thing. Decisions taken to…
Market-Based Assets: An Important Idea
The concept of Market-Based Assets was introduced to tackle a major marketing (indeed business) problem. Many managers too often see marketing simply as an expense. By this logic marketing does not deliver, or at least is not expected to deliver, any long terms benefits. Being treated as an expense makes marketing a prime candidate to…
Defining Concepts
When examining any phenomenon you must properly define what you are examining. A good example of the problems that arise when not defining concepts is “The Power of Habit” by Charles Duhigg. Great Stories Firstly, let me say that I enjoyed the book. The author packed it with fascinating stories. The book is well written….
Competition, Marketing, and the Common Good
I really enjoyed Robert Frank’s The Darwin Economy. What can this tell us about competition, marketing, and the common good? No Cash On The Table Frank emphasizes that “No Cash is On the Table” (Frank 2011, page 35) and “Markets Don’t Ignore Profitable Opportunities for Long” (page 35). Traditional economic theory suggests all profitable opportunities…
Managers and Academics
I think one the great rifts between managers and academics in marketing has been caused by NPS. To be fair there is blame on all sides. Asking Questions As researchers and teachers we have a responsibility to advance the practice of marketing. This isn’t just about teaching technical skills. Knowing how to discount a cash…
Academics And Managers
The application of research is a big topic in marketing and academics and managers would be well served by acting together more. Is Useful Important? We debate whether we are useful or relevant. And then we debate whether we should care about whether we are useful or relevant. I think of myself as an academic…
Storytelling: Not An Insult. But You Need Cogent Stories
Critics often label evolutionary psychology “just so stories”– fanciful storytelling. This has become a popular criticism. “Just so stories” is a fantastic phrase. It is so evocative and damning. Serious scholars even use it to justify not reading evolutionary psychology. The critics sometimes have a point. I agree that some research relies on dubious arguments….
Big Questions
One of my favorite popular science books is Jared Diamond’s Guns, Germs and Steel. Some didn’t appreciate it as much yet it does a fantastic job of asking big questions. These are the questions most worth asking. The Importance Of Geography Guns, Germs, and Steel is packed with fascinating details, has a great tempo, and…
