Loyalty programs are an interesting marketing tactic. On the one hand, they have the potential to encourage consumers to stick with a provider. On the other hand, they can end up rewarding those who would have purchased anyway. At their worst one might say that the programs don’t so much create loyalty as feed consumers…
Category: Management Theory
How Sexy is Working With Big Data?
I think that academics should share their opinions widely. Some academics may believe that they have no opinions, they just relate what the data says. This is might be true for extremely empirical scholars, those who typically see themselves working with big data. Such scholars are kidding themselves. We must be willing to change with data but our experience helps…
Nudges Are Not Magical (Just in Case Someone Thought They Were)
The idea of nudging, designing choices to help people make better choices, has become popular for good reason. Yet, nudges aren’t magical, which some people seem disappointed about when they find this out. Nudges Or What? A nudge is a well-designed attempt to guide the decision-maker towards a beneficial outcome. The alternative seems to be random,…
Predictive Analytics And Vast Search
Eric Siegel has an excellent book on predictive analytics and vast search. As his title suggests these involve lying, buying and dying as well as a few things that don’t rhyme. Applying Analytics The center of his book is a table of applications of predictive analytics. The marketing examples (Table 2) give a number of interesting…
Understanding What A Fallacy Is
Formal logic makes for elegant research. It can help us in understanding what a fallacy is. Formal And Informal Logic With formal logic there is a right answer and so researchers can be confident that some choices are simply wrong. Unfortunately, formal logic has relatively limited application in the real world. Gerd Gigerenzer has argued that some flaws in…
Bad Arguments
A lot of arguments simply don’t make sense. Spotting bad arguments is a vital, and I’d guess, rare skill for academics and business people. Ali Almossawi has a fun little book on bad arguments. They are all illustrated to make them more memorable. I don’t completely endorse all the descriptions. Still, he raises important things to bear in mind…
Spurious Correlations: A Big Problem With Big Data?
Tyler Vigen has done great work popularizing Spurious Correlations. He has found an effective way to convey an important message. Namely, that correlation does not equal causation. Lots of things are correlated but that doesn’t mean that they have anything to do with each other. Data Dredging To create his graphs Vigen indulges in: Data Dredging… a technique used…
Marshmallows And Your Future
Walter Mischel’s The Marshmallow Test is a really enjoyable book. His is a long career and he has numerous studies to draw upon. The whole area has suffered a few attacks (written in 2021 but there are still ideas one should know. (Of course, never get too obsessive about details of out work as our understanding, hopefully,…
Rationality And The Republican Autopsy
Political marketing is about giving voters what they want so one must have some notion of how voters think. With a colleague, June Cotte, I wanted to uncover how political marketers think voters think. The specific question we looked at was: “do political marketers think voters are rational?” What can we say about rationality and the Republican autopsy? Lack Of Clarity…
Are Free Markets Discovered Or Created?
A key social science question is: Are Free Markets Discovered Or Created? This has surprisingly large political consequences. For example, what is the role of government? How much does it create the conditions for prosperity, or should it just get out of the way? Market Design Market Design is the study of what makes for…
