One of the challenges with marketing is that there are so many bits that don’t fit together. As such let me put on record that I appreciate the potential for customers to be put at the center of all the marketing approaches. CLV, the value of a customer to the firm, has potential for a…
Category: Management Theory
The Pseudo Profound Statement
I have previously written about how disappointed I was by Jerry Muller’s The Tyranny of Metrics, see here and here. Today I will look at a broader problem that his book exhibits. Namely ‘The Pseudo Profound Statement’. I see this in a lot of places not just in Muller’s work. Be Careful With A Pseudo…
Anecdotal Evidence Is Problematic In Justifying Arguments
Jerry Muller’s book on The Tyranny of Metrics argues that metrics are overused. (I have discussed other frustrations with the book here). Muller, however, very neatly illustrates the problem with his approach. Anecdotal evidence, by this here I mean stories not rigorously detailed, is problematic in justifying an argument. Basically he throws some numbers into…
The Problem Of Understanding Others
A second post on Gad Saad’s, The Parasitic Mind. I’m not sure this was his central aim but he did make me think about the problem of understanding others. Is Society Really Collapsing? I really wanted to know why he thinks society is collapsing. I have never known why people think this. It is not…
Scientific Thinking Is Hard (Especially For Academics)
I must confess to being disappointed with Gad Saad’s The Parasitic Mind. Before purchasing the book I knew I would disagree with many of his points given his robust public profile. (For background, Saad is the sort of evolutionary psychologists your mother warned you about. Lots of sex differences in consumption). That I would disagree…
Strategic Change And Stakeholders
A recent article in the MIT Sloan Management Review looks at how we can analyze strategic change. The model by Tom Hunsaker and Jonathan Knowles (a coauthor of mine) looks at the nature of change needed by firms. The model helps us focus on strategic change and how this fits with stakeholders. Specifically, the authors…
Are American Minds Coddled?
The Coddling of the American Mind, Greg Lukianoff and Jonathan Haidt‘s book, is a great read. It is full of interesting stories about where society, and universities in particular, are going wrong. I have a decent amount of sympathy with their arguments. It is important that we preserve free speech. The cost being that sometimes…
Frequency Dependence And Strategy
Here I’ll highlight an idea from evolutionary biology that has profond implications for strategy. This is the idea of frequency dependence. I think people overlook thais concept, a lot. Whenever you see, “10 tips for success”, or even stronger claims like “the five things you must do” remember whoever is saying this is either a)…
Catalysts And Persuasion: Changing Minds
I enjoy a nice book on persuasion and Jonah Berger‘s on catalysts and persuasion is certainly one of them. (They make excellent gifts at any time of the year). His prior books were enjoyable and generally illuminating. The Catalyst follows in that tradition. (Although I do think it is funny when writing one of these…
Do Generalists Triumph?
I am a marketing professor, who has been an accountant working in politics, and who was educated as an ancient historian. As such, it is perhaps no surprise that I am naturally drawn to the arguments in Range. In this David Epstein lays out his case for having a diverse range of skills. His argument…
