This was a topical post on data visualization and population. I have refreshed it a little. While the specific maps have changed, As of late 2020 the maps are better now. E.g., they often show cases per 100k of the population rather than simple totals. That said, the point is still relevant. When showing maps…
Author: neilbendle
Neil is an Associate Professor Marketing at the Terry College of Business, University of Georgia. He investigates the measurement of marketing performance, the accounting/marketing interface, and the impact of non-standard decision making in commercial and political markets.
Neil is the Chair of the Marketing Accountability Standards Board advisors. He is co-author of Marketing Metrics: The Manager’s Guide to Measuring Marketing Performance (3rd edition) Wharton School Press and is co-author of a cartoon book: Behavioural Economics for Kids.
Should Marketing Models Change As Consumers Work Out Marketer’s Tactics?
The Lucas Critique is a well know argument in economics that challenged many traditional results. The critique suggests that economic agents (here consumers) are forward looking. Consumers adapt their expectations and behavior given the marketers’ actions. Successful promotions tend to train consumers to expect promotions. This can mean the promotions may become less successful going…
Net Promoter, Do You Really Recommend?
I have mixed feelings about NPS (Net Promoter Score). It is rare for a marketing metric to be quite so successful. As such, I have got to admire how professionally it has been promoted. That said, it is hard to avoid the conclusion that it is over-hyped. It certainly isn’t the one number you need…
Marketing And The Movies
I want to do a long piece on marketing and the movies — the good, the bad and the silly. Today isn’t the day. For now I’ll note that Jason Squire has compiled an extensive review of the movie business in a book. It has a ‘does what it says on the tin’ title of…
The Politics of Accounting
Tony Tollington’s book on Brand Assets is fascinating. (Accounting rules have changed a bit since he wrote it. The acronyms and rule numbers aren’t what are used nowadays but the ideas are similar). He makes fascinating notes on the politics of accounting. The Politics Of Accounting For Intangible Assets Tollington notes the problems with the…
Bias And Algorithms
As algorithms play greater and greater roles in our lives a reasonable question is: “are they fair?” The answer is often; “no, not really”. To be clear that doesn’t necessarily mean algorithms are making the world worse. If things were unfair before (and they were) then just knowing that things are unfair now can’t tell…
Don’t Use One Industry To Create Examples For CLV (Customer Lifetime Value)
Lloyd Melnick has a short and snappy book on customer lifetime value (which he terms LTV). At its best this is a useful insight into the games industry. There is a lot of detail there in a very easy to read form. For example, you will learn about ARPU (Average Revenue per User) and ARPDAU…
Corporate Political Advocacy
A fascinating question for corporations is how much they should get involved in politics. What is the role for Corporate Political Advocacy? Sometimes Politics Just Comes For You It can be hard to avoid politics sometimes; it just involves some companies by accident. I have no inside knowledge but I doubt Delta really had an…
Artificial Intelligence And Its Challenges
Artificial Intelligence (AI) has thrown up all sorts of questions for business and society. What then of artificial intelligence and its challenges? What To Do With It One of the first problems was recognizing what to do with it. Nowadays we can see AI making considerable impacts on the world but that this would happen…
Political Candidate Brand Strength
Beth Fossen, David Schweidel and Michael Lewis published a paper on political candidate brand strength in Customer Needs and Solutions. They used inspiration from the idea of performance premium measures of brand strength. In essence, these measures consider how a brand should be doing given certain important features. Then they look at how it is…
