Net Promoter and lessons for academic research

Print PDF eBookI value academic work that speaks to the issues of managers and others outside of academia. The Net Promoter Score/System (NPS) is widely used by managers and so it can be valuable when academics look into this metric. We (I worked with Charan Bagga now at Calgary, and Alina Nastasoiu now at Booking.com) … Continue reading Net Promoter and lessons for academic research